Whatever the outcome of your endeavours today, I cannot thank you enough for everything you have tried to do to help Claire and I out.
To have someone we have never met before, and who has no obligation to us whatsoever, go to the lengths you have done on our behalf absolutely restores my faith in human nature.
You will never know how grateful I am.
Testmonial from Dawn Wilson
Our family had actually booked and paid to stay in another villa (called Savannah in Davenport - listed on TripAdvisor - avoid!) and I have to say it was disgusting! We contacted Bev in a desperate state whilst we were actually already in Orlando on the 3rd day of our holiday and she was thankfully able to help us. She offered my family use of her 'Woodpecker Villa' on Grand Reserve - and Wow! What a difference! We went from filthy grotty villa to lovely, clean, spacious villa - and frankly it saved our holiday.
The pool is lovely, its a good size and it was so warm and also very private. The kitchen has everything you can think of - and more! The rooms are bright and spacious and really well furnished. The position is great - not too far from any of the attractions. We couldn't have been luckier. We were delighted that Bev could help us and I would not hesitate to recommend her and the villas she manages. Excellent! In the end we had a most wonderful holiday and if we return to Orlando in the future, Bev will be my first point of contact. Huge thanks from Dawn Wilson and family.
Testimonial from - Jane Green September 2015
I would like to say a HUGE thank-you for your help you kindly gave me in helping book Julliard villa.
After a long search at very short notice to book a villa in Florida, you managed to come to the 'rescue'. I definitely would without hesitation use you and your beautiful villas again. I feel if it hadn't been for your immediate reply on my enquiry, we wouldn't have managed to book the holiday of a lifetime at all. Therefore I am so grateful you replied and nothing was too much trouble, I would give your service and conduct of business 5 stars 10/10.
Thanks again Bev.
Testimonial from - Cathy Gladstone October 2014
We had another fantastic holiday in Florida it went by all too quick.
The villa was fantastic could not fault a thing it was spotlessly clean and beautifully furnished. The pictures on the internet of Woodpecker are exactly what you get a beautiful villa with high quality furnishings.
Grand Reserve is a lovely quiet neighbourhood with everything nearby and the local residents were very friendly.
This is the second villa we have booked with you the first being Whittier View and you truly do provide high quality villas and you want for nothing absolutely everything and more provided. The next time we are heading to Florida you will be our first port of call. I think we have been spoiled with the standard of villas you provide and doubt anyone else could come close.
Thanks once again.
Testimonial from - Mike Burcham July 2013
My family and I were on a two stage holiday in Florida and had just completed an excellent first week in Kissimmee. Our next week was based in an apartment in Clearwater. Unfortunately when we arrived at this it apartment it was extremely underwhelming to say the least: dirty; cramped; hot; poor location. Ultimately, my family and I decided that our second week would be ruined if we remained and so we made a decision to find alternative accommodation.
We drew up a short list from on-line companies of villas that were immediately available and sent off various e-mails, phone calls and voice messages.The only person to reply (and very quickly too) was Bev Dore. Bev offered us a 5 bedroom villa in Clermont, provided on-line information for us to review and exceeded all our expectations in providing the highest quality of customer service, even though she had other pressing work commitments at that time.
Bev constantly kept in contact with us, arranging cleaners immediately and ensuring the villa would be ready for our arrival. Bev even offered us a discount to the normal price because we were only a party of four. We were obviously desperate to move and Bev knew this – she could easily have charged us full price because we didn’t really have a choice, but Bev was more than fair and demonstrated total professionalism which we truly respected.
On arrival at the villa, our expectations were exceeded. ‘Orange Tree’ villa is a wonderful holiday home with very spacious bedrooms and living areas and a lovely pool and outlook to fields. Within the hour, Bev was calling to ensure everything was OK with the property – another example of true customer service and attention to detail.
We had a wonderful second week at ‘Orange Tree’ and our holiday was rescued by Bev from a potential disaster!
I would thoroughly recommend ‘Orange Tree’ in Clermont as a holiday location. However, it is Bev herself that is the real star of the show here. If you book any accommodation via Bev you will be safe in the knowledge that everything will be perfect and go to plan – an amazing ambassador of customer care.
Mike Burcham has also said - 'if you ever need me to talk directly to a potential customer then I would be more than willing to do so and pass on my thoughts on your excellent service. Thanks once again for helping to rescue my family holiday!'